Online Training – Technical Information and Rules
For remote support, online trainings and presentations of Rhino and our other products we use Zoom, TeamViewer or Google Meet – depending on the number of participants and the nature of the training. In an email before the first training session you will receive a link to the meeting on the appropriate platform.
You should have a microphone and speakers connected to your computer or use headphones equipped with a microphone. During the online training you will need two monitors – one to preview the screen of the person running the training and the one for your own work and to share the screen to the trainer.
Any recordings of the training are protected by copyright by Lemondim and may not be shared with persons who did not participate in the training without Lemondim’s permission. Please download the recording within 1 month of the end of the training session; after this date, it may be removed from the server.
Troubleshooting
- Zoom – sharing your screen and mouse control
To share your screen, select the Share icon at the bottom or top of the Zoom window:
To allow remote control of your mouse, in the Zoom top bar, select Remote control and below Give mouse control…:
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TeamViewer Lemondim QuickSupport – sound settings
To turn on the sound through the computer during the session, click the headphone icon with the microphone and go to the Audio settings. Microphone (Microphone) and Speakers (Speakers) should be active, as in the image below.
Additional audio settings (like choosing the right device) can be controlled by clicking on the gear.
- macOS: sharing my own screen
TeamViewer, Blizz or Zoom must be given permission in system preferences:
- Scaling the displayed screen in older TeamViewer versions
If you want the presented screen to be displayed as scaled, e.g. to expand the screen on a monitor with a higher resolution than Full HD, you will find the appropriate option here:
- Playing the recording from a TVS file
Recordings with a TVS extension may be opened using TeamViewer. In the TeamViewer menu choose Extras – Play or convert recorded session…
